Returns

We do not accept cancellation after your order is completed.
When ordering, please check the contents of the product with the product page and size guide.

■ Returns / exchanges

We will not accept returns or exchanges of products due to your convenience.
However, if the product is a defective product, or if a product that is different from your order arrives, we will accept the replacement of the product.
Please contact us from the "Inquiry Form" within 7 days after the product arrives, and return the product by the method specified by us.
Inquiry formHere
In addition, if the product cannot be replaced, we will respond by refund.
Due to the characteristics of browsing on a PC or mobile device, the product image may be slightly different from the actual color.
Please note that the difference from the color of the image is not a reason for return.

■ Products that cannot be returned or exchanged

1. If there is no request for returned or exchanged in advance
2. Products that have passed 8 days after the product arrived
3. If you can't receive it during the period due to long -term absence
4. Damage / product tags, price tags, labels damaged, stained, lost
5. Used, fixed, processed, washed, cleaned
6. When the product status at the time of return is very different from the time of delivery (including package, box, accessories, warranty card)
7. When the smell adheres to the product under the customer (pet, tobacco, perfume cosmetics, etc.)
8. When the product is dirty under the customer and scratches occur
9. When the package is opened in a product where the package is part of the product
10. If we judge that it is not equivalent to sales products, outlet products, advance orders, reserved products, ordered products, and other returns
11. When the delivery slip is paste directly on the package such as a shoe box
12. Products with display that cannot be returned

* Please be sure to try shoes indoors indoors.
* If you are returned, the points given to the product to be returned will be canceled.
* Cooling -off is mainly applied to door -to -door sales and is not adapted to our mail order.
* Due to the characteristics of browsing on a PC or mobile device, the image of the product may be slightly different from the actual color. Please note that the difference from the color of the image is not a reason for return.
* If the product price is free of charge exceeding the free shipping amount, and if the free shipping is lowered by returned goods, the shipping amount will be subtracted from the refund amount and the refund will be corresponded.
* In the case of product exchange, the customer may ask you to order again from the website. Please note.
* Cancellations of orders and orders are not changed in principle. Please note.
* During the sale period, Golden Week, New Year holidays, etc. may take more time than usual. Please understand in advance.

■ About refund

We will respond by changing the payment amount through your credit card company.
If the initial claim has been confirmed depending on the credit card closing date of the credit card at the time of the refund procedure, it will be deducted once, and it will be the offset or refund of the next month.

* The refund method varies depending on the card company. Please check the amount in the credit card company issued by the credit card company.
* If the amount of billing at the beginning of the order is dropped, the refund will be made in the following month or the next month according to the contract information of your card. Please note.
* Since the refund method includes your card information, you will be entrusted to the subsequent processing based on the regulations of the card company. If you have any questions, please contact your card company.
In addition, it may take time to reflect the refund information. Please note.
For products purchased at the actual store instead of the online shop, please contact the store you purchased.